Tenants
We’re here to make renting simple and stress-free. From clear communication to reliable property maintenance, our team is focused on giving you a comfortable home and a service you can trust.
Finding your next home
We believe renting and letting shouldn’t be complicated. At Taylor Your Home, we’ve simplified the process so you can enjoy a smooth, stress-free experience from start to finish.
We use the latest technology to make things quicker and more convenient, from digital paperwork to instant updates but we also know that not everyone loves tech. So if you’d rather chat things through or need a bit of extra help, we’re always here with a personal touch and friendly support.
Simple, clear and human - that’s how we do lettings.
Support while you rent
We’re here to make sure you feel supported every step of the way.
At Taylor Your Home, we know that things don’t always happen during office hours which is why we offer 24/7 emergency support for our tenants. Whether it’s a burst pipe or a broken lock, help is always just a phone call away.
For everything else, our friendly team is on hand to answer questions, arrange repairs, or simply offer advice. We believe renting should be straightforward and stress-free and we’re here to make sure it stays that way.
With clear communication, quick responses and genuine care, you can always count on us to be there when you need us.
Important information for tenants
There are no hidden or unfair charges - only permitted fees as defined by law, such as holding deposits, rent, and security deposits. We believe in transparency and fairness at every step of your tenancy.
Permitted fees
In line with the Tenant Fees Act 2019, the only fees we may charge in connection with a tenancy are:
- Rent – payable as agreed in your tenancy.
- Tenancy Damage Deposit – equivalent to a maximum of five weeks’ rent (or six weeks if the annual rent exceeds £50,000).
- Refundable Holding Deposit – capped at one week’s rent.
- Changes to the tenancy (if requested by the tenant) – capped at £50, or reasonable costs if higher.
- Early termination (if requested by the tenant) – limited to the landlord’s reasonable costs.
- Late payment of rent – interest at up to 3% above the Bank of England base rate, if rent is more than 14 days overdue.
- Lost key or security device – cost of replacement.
Frequently asked questions
Simply register your interest on the property you like via the link or pop us an email to hello@tayloryourhome.co.uk, and we’ll guide you through the viewing, referencing and move-in process, it’s all straightforward and transparent.
You’ll need photo ID, proof of income and recent address history. We’ll explain exactly what’s required when you apply.
Rent is usually paid monthly by standing order. We’ll provide the details when you move in and send reminders to help you stay on track.
We ask that all maintenance is emailed to repairs@tayloryourhome.co.uk so everyone has a record. For emergencies, we offer 24/7 support, so you can always reach us if something urgent happens by phoning 01323 337001
If it’s an emergency (like a major leak or no heating in winter), call our number straight away - details are provided in your welcome pack and tenancy documents.
This depends on your tenancy agreement, but usually one month’s notice from your rent due date. We’ll guide you through the process to make it easy.
Please check with us first - some landlords are happy for minor updates, others prefer to keep things as they are.
Yes - your deposit is held securely in a government-approved protection scheme and you’ll receive all the details when you move in.
We carry out occasional inspections to make sure everything’s in good condition. You’ll always be given notice and they’re quick and respectful.
We’re friendly, fair and easy to reach. Whether you prefer a quick message or a proper chat, we’re here to help - making renting simple and stress-free.
Yes - we offer a no deposit alternative through Reposit, which lets you move in without paying a traditional deposit upfront. Instead, you pay a small one-off fee, subject to referencing and approval. Reposit is optional.
We may receive a small commission when tenants use Reposit but there is never any extra cost added for tenants.
Many of our Landlords require a Guarantor by way of a UK Homeowner, however we also work with RentGuarantor, which can help if you don’t have a suitable guarantor. This is subject to Landlord approval.
We believe in being transparent - we may receive a small commission when tenants use these services, but there’s never any extra cost added.
We highly recommend Tenants take out Contents Insurance as most providers will cover your personal belongings as well as any damage to the property or the Landlord’s possessions.